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Warranty and Returns

Our Product Warranty

We'd like to borrow from a well known Industry Phrase "An Educated Consumer is our best Customer..."

In the spirit of this often heard phrase, we make every effort at educating all potential Customers on the intricacies of CO2 and it's use with all of our products as well as what to expect from our products before AND after the sale.  Sometimes a Customer's expectations are not realistic, like that of expecting a seal to last forever, especially in the frozen world of CO2.  Sometimes we make mistakes in building or testing the final product and will overlook a defect that is unacceptable under any circumstances.  In these cases, Customers rightfully expect that the manufacturer (CO2 Doctor), honor a Product Warranty with reasonable terms.

Our Warranty is simple and does not contain any fine print.  Here it is:

For a period of 90 (Ninety) Days from the verifiable date of product delivery (Shipment Tracking Number), CO2Doctor.Com will REPAIR or REPLACE (at our option) any product found to be defective due to materials or workmanship provided by CO2Doctor.Com in the production of the product.

Regardless of circumstances, Customers are responsible for all costs associated with the shipment of all returned products via US Postal Service and should be insured (at the customer's option) and have delivery tracking to ensure we receive the product.  CO2Doctor.Com is NOT responsible for packages lost in transit and should be insured at the customer's discretion.   Please enclose a copy of your return authorization email with your shipment to us.

Once REPAIRED or REPLACED (our option), if done so under WARRANTY, CO2Doctor.Com will return the product, in good working condition to the Customer, at no cost to the Customer.  If NOT covered under Warranty, CO2Doctor.Com will contact the customer via email and advise them of any repair or shipping charges due and will be shipped back to the customer once payment is received.

Warranty term will be extended by an additional 15 days if there is any remaining Warranty left on the product.  Regardless of circumstances, Warranty period does NOT re-start at ZERO and will NEVER exceed the original 90 Days + 15 Day extension.  Warranty coverage determination will be made at the sole discretion of CO2Doctor.Com.

What is NOT covered under Warranty

Warranty coverage DOES NOT apply to products that have been: Misused; Tampered; Modified; Altered; Destroyed; Defaced; Painted; or otherwise used in an unsafe manner or manner inconsistent with it's intended purpose as outlined in the product's Instructions or directed by CO2Doctor.Com.

Tanks; Accessories; Do-It-Yourself Products or Parts, are NOT covered under Warranty due to the potential for misapplication or installation errors by the Customer.   All product Instructions and Safety procedures MUST be used.

Seals and O-Rings are NOT covered under Warranty for failure(s) due to lack of required lubrication by the Customer as specified in the Installation Instructions.  Properly maintained seals and o-rings ARE covered if in our opinion said failure is due to manufacturing defects or actual defects in the seal or o-rings.   Determination of failure reasons are made at the sole discretion of CO2Doctor.Com with proper consideration given to normal use and maintenance by the customer.

How to Obtain Service

Once we receive your Service Request eMail, we typically respond within a few hours, longer on weekends and holidays.  Please be sure to submit in your eMail all of the above requested information, without this information you will be delaying our ability to help resolve the matter in a fast and efficient manner.

Customer is responsible for return and shipment of any product back to us whether in or out of warranty.  We strongly suggest using USPS Priority Mail with delivery confirmation when returning products back to us since it is a very fast, inexpensive, and reliable means of shipping.  Please be sure to include a copy of the return authorization email in your shipment so we can track the return and process it faster. 

Refunds

Due to the high potential for misuse and health concerns, we do not accept returns as a result of simple change of mind or other non product defect or non performance related reasons.  We encourage the use of our extensive pre-sales support so that customers are 100% confident with their choices.  Unless we (CO2Doctor) have made a documented error in a product recommendation or the product fails to perform as we advertise, then ALL SALES ARE FINAL, ABSOLUTELY NO REFUNDS OR PRODUCT RETURNS.

If we (CO2Doctor) determine (at our sole discretion), that the product is defective and warrants repair or replacement in accordance with our published Warranty Policy, we will exchange or repair the item (either/or, at our option).  Regardless of circumstances, sole liability by CO2Doctor.com, or its Owner(s) / Operator(s), and affiliates, is limited to the purchase price of the product(s).  No other warranties are expressed or implied.  Ultimate judgment as to suitability or use of our product(s) rests solely with the purchaser.

Refunds will ONLY be given in cases where the product has not performed as advertised and the Customer returns all items purchased in resellable condition to CO2Doctor.Com with an appropriately issued return authorization letter.  Refunds, whether full or partial, if any, will be processed back to the purchaser ONLY in the form of a Credit Card Credit to the original Credit Card used in the original transaction.   No Cash, Checks, or other forms of credit will be issued.

If a returned product is found NOT to be defective after we test it, said return will be assessed a 25% Restocking Fee and deducted from any refund due to the Customer.  In all cases, we will attempt a good-faith effort at resolving any issues with the return to ensure that we always give the Customer the benefit of discussing our findings with a CO2Doctor.Com Technical Support Technician prior to any final decision on a Restocking Charge.

Our Limits of Liability

CO2Doctor.Com and CO2 Doctor, LLC is NOT responsible or liable for any damages, actual or collateral, of any type, to either materials, equipment, appliances or the like, structures, or harm to self or others, including bodily harm, or collateral damage(s), as a result of product misuse or modification, or not following safety and installation instructions.

CO2Doctor.Com or CO2 Doctor, LLC, nor its owner(s), operators, or affiliates endorses any products nor claim any suitability for use other than as specifically stated in the product literature. All uses of product are at the Owner(s) / Buyer(s) risk and they bear the sole responsibility for its proper use and safety. No other warranties are expressed or implied and none are given or to be assumed. Any use or licensing violations rest solely with the product user and not the website, CO2Doctor.Com, or its Owner(s) / Operator(s).

By reading these Terms and purchasing any of our products or services, you hereby agree to hold CO2Doctor.Com, CO2 Doctor, LLC, its Owner(s) / Operator(s), and affiliates fully harmless and agree to indemnify the same for any and all losses as a result of legal action brought on as a result of improper or illegal use of our product(s).  Regardless of circumstances, sole liability by CO2Doctor.Com, CO2 Doctor LLC, or its owners is limited to the purchase price of the product(s).  No other warranties are expressed or implied.  Ultimate judgment as to suitability or use of product(s) rests solely with the purchaser.

 

Disclaimers - Terms and Conditions for Sale and Product Use

The names: Primo, Flavorstation 100, Flavorstation 500, Sparkler, Soda-Club, ALCO2JET, and Sodastream USA are owned and trademarked by their respective owners.  CO2Doctor.com is NOT affiliated with Soda-Club or Sodastream USA, nor do we endorse or claim ownership nor rights to any of those Trademarks or product names and they are solely used on our Website to identify their respective marketed products which are marketed by their respective sales organizations.

CO2Doctor.com, nor its owner(s), operators, or affiliates endorse any products nor claim any suitability for use other than as specifically stated in our online product information. All use of our products are solely at the Owner(s) / Buyer(s) risk and they bear the sole responsibility for adhering to their proper use and observation of safety precautions. No other warranties are expressed or implied and none are given or to be assumed. Any use or licensing violations rest solely with the product user and not the website, CO2Doctor.com, or its Owner(s) / Operator(s).

By Ordering and Using any products or services from CO2Doctor.com, you hereby attest that you legally OWN the ALCO2JET CO2 CO2 Tank to be refilled as well as any Valves or associated hardware for said Tank that is claimed to be "Under License" by Sodastream USA or its enterprises.  By reading these terms and purchasing any of our products you hereby agree to hold CO2Doctor.com, its Owner(s) / Operator(s), and affiliates fully harmless and agree to indemnify the same for any and all losses as a result of legal action brought on by the improper or illegal use of our product(s).  CO2Doctor, LLC reserves the right to refuse any sale or service to anyone for any reason.  Please read and agree to our terms and conditions prior to the purchase or use of our products.   Thank You.

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