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Shipping Policy

Unless otherwise noted in the item description, we ship most items by US Postal Service Priority Mail.  We have found this to be the fastest and least expensive means of shipping.  Normally, we ship every day except weekends and holidays.  Your products are shipped within two business days after the order is placed and payment is received.  If there are any delays or problems with the order, you will be notified by eMail and advised of the problem.  Please be sure to include an eMail address during checkout.  We don't sell eMail lists or Spam you, we just want you to know we care enough about your business to at least notify you of any problems.

Please note that without exception, ALL instances where there has been a communications dispute between CO2Doctor and the Customer, at the root of the problem is the SPAM filter.   Many times we send inquiries about an order to a customer and their SPAM filter wrongfully tags our email as SPAM and the Customer never sees it.

We NEVER send unsolicited email but SPAM is so pervasive that even the best of filters occasionally tags the wrong email as junk mail.  To be safe, please add CO2Doctor to your "Whitelist" to ensure that all email from us makes it to you.

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Tracking Numbers

Upon order processing and shipping label printing, you will be sent a US Postal Service Tracking Number.  Receiving this number is no guarantee your order has shipped, it only means that we printed the shipping label and it is due to ship soon.

Please DO NOT be alarmed if the tracking information shows the product as not having been shipped.  Unfortunately, the Post Office does not update their Tracking Number database frequently enough for you to see real-time information.  Unless we email you with notice of shipping delay, rest assured, your package will ship within a couple of days from receipt of the tracking number.  Tracking numbers are useful only for the purpose of tracking missing or lost shipments and only after several days after they have been generated.  International shipments can be delayed by their respective governments and shippers for several weeks after you receive a tracking number.   Unfortunately, there's not much we can do after it leaves our facility..

Insurance

Insurance is NOT included in the Shipping Charges.  We are not responsible for shipping damages, loss, or delays that are out of our control.  Once we ship, the package is out of our control and we will assist you in tracking it to the best of our abilities, but ultimately our responsibility for the shipment ends once we hand over the shipment to the US Postal Service or shipping carrier.  If you want insurance coverage, please checkout and pay as normal, then be sure to send us an email requesting Insurance.   Once your request is received, we will send you a PayPal Invoice for the additional actual cost of the insurance.  As soon as the Invoice is paid, we ship.

Be advised that some shipment methods do NOT qualify for insurance due to Postal Regulations.  In those instances we may have to change shipping carriers or type of service which will affect the cost of the shipment itself, not counting any added insurance.  regardless of circumstance, we will always notify you PRIOR to processing the order.

Under some circumstances we may insist that the purchaser pay for insurance as a means of protection against mail fraud by foreign postal carriers.

International Orders

We gladly accept International Orders from most countries, some countries are excluded due to excessive Internet Fraud and/or International Trade Restrictions.  Blocked countries include: North Korea, Cuba, South America, Italy, Greece, Portugal, China, Eastern Europe, Russia, Latin America, Malaysia, Philippines, Middle East, and most African countries are specifically blocked from purchases.

APO Orders are welcome.  If you feel there is a specific circumstance which warrants an exception to these restrictions, please write us and we will consider your request.

International shipments, including Canada, can take much longer due to increase Customs and border security.  We have seen Canadian shipments take as long as three weeks, mostly due to Canada Post efficiency and delivery issues.

Shipping Costs

Unless otherwise noted in the item description, we ship all items by US Postal Service Priority Mail for United States shipments, and US Postal Service International Priority Mail for Foreign Countries.  All shipments are made with Delivery Confirmation.  

Shipping charges are automatically calculated at Checkout based on the destination selected by the Customer such as Country and/or Postal Code (Zip Code).   International Orders may incur additional Shipping Charges on items shown as "FREE Shipping" since those items are shipped Free ONLY to the 50 United States of America.   If additional Shipping Charges are incurred, they will be Invoiced via PayPal after receipt of your Order and Order Payment.

Online Fraud

We recognize that the world of eCommerce is full of unsavory people that are out to steal from you at every chance they get.  Since we do not actually process your credit cards ourselves, you do not have to worry about how we store your private information (please see our Privacy Policy).  PayPal and CO2Doctor want to assure you that we take Online Fraud seriously and that we Prosecute all identifiable perpetrators to the fullest extent of the law.

 

Disclaimers - Terms and Conditions for Sale and Product Use

The names: Primo, Flavorstation 100, Flavorstation 500, Sparkler, Soda-Club, ALCO2JET, and Sodastream USA are owned and trademarked by their respective owners.  CO2Doctor.com is NOT affiliated with Soda-Club or Sodastream USA, nor do we endorse or claim ownership nor rights to any of those Trademarks or product names and they are solely used on our Website to identify their respective marketed products which are marketed by their respective sales organizations.

CO2Doctor.com, nor its owner(s), operators, or affiliates endorse any products nor claim any suitability for use other than as specifically stated in our online product information. All use of our products are solely at the Owner(s) / Buyer(s) risk and they bear the sole responsibility for adhering to their proper use and observation of safety precautions. No other warranties are expressed or implied and none are given or to be assumed. Any use or licensing violations rest solely with the product user and not the website, CO2Doctor.com, or its Owner(s) / Operator(s).

By Ordering and Using any products or services from CO2Doctor.com, you hereby attest that you legally OWN the ALCO2JET CO2 CO2 Tank to be refilled as well as any Valves or associated hardware for said Tank that is claimed to be "Under License" by Sodastream USA or its enterprises.  By reading these terms and purchasing any of our products you hereby agree to hold CO2Doctor.com, its Owner(s) / Operator(s), and affiliates fully harmless and agree to indemnify the same for any and all losses as a result of legal action brought on by the improper or illegal use of our product(s).  CO2Doctor, LLC reserves the right to refuse any sale or service to anyone for any reason.  Please read and agree to our terms and conditions prior to the purchase or use of our products.   Thank You.

All Website Content Copyrighted by CO2Doctor.com 2014.

Unauthorized duplication, copying, or use of any Website pictures, graphics, text, or logos is strictly prohibited and protected by State and Federal Copyright Laws.