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Contacting Us and Customer Service

We are often asked: Why don't we handle Phone Calls or publish a Company Telephone Number for Sales or Technical Inquiries?

We are asked this question all the time, and rightfully so.  Here's our detailed answer...

Sadly, the Internet has become a gathering place for both good people and seriously misguided ones.  Amongst the majority of good people, we get an occasional socially inept person with a desire to Cyber-Bully merchants like us by using phony spoofed IP addresses, Telephone Numbers, or Fraudulent Credit Cards just for the "joy" of committing fraud or personal entertainment.  These are generally known to the savvy net users as "Trolls", in our book, they're just plain bad people.

Our products can be easily misused and can be dangerous if pre and post-sale communications are not 100% clear and documented between ourselves and the customer.  If we are to maintain the 100% accuracy of all commentary, suggestions, or technical support issues, we must do so by keeping it all in a written and archival form such as e-Mail.  We actively log ALL internet inbound and outbound activity on our servers.  Doing so protects YOU and it protects US.

We know that sounds very impersonal, and that is not our intent.  With our e-Mail support we have successfully resolved, without exception, all of the issues ever brought to our attention.  We have never needed to enter in a "you said-we said" debate with a client because it has always been in writing and very clear as to how our products work and how to use them.  We answer ALL e-Mails promptly and courteously.   When it comes to your Safety, there's just no room for error by handling support this way so we hope you understand.  We respond extremely fast, so waiting time is never an issue.

When contacting us with questions, concerns, or product issues, please be courteous.   We are human beings too and deserve the same level of respect that you want others to show you.  e-Mails containing THREATS, RETALIATORY STATEMENTS, FOUL LANGUAGE, or PERSONAL ATTACKS will NOT be answered and can result in being banned from our website or at our option, prosecuted to the fullest extent of the law.   Threats of posting bad reviews on Blogs or threats Spamming the Internet with complaints will also be ignored and treated as aggression and retaliatory extortion.

We treat EVERYONE in a professional and courteous fashion, please extend us that same courtesy.   Malfunctions or Installation issues can raise tempers and enlist less than courteous e-Mails.  We urge you to think clearly and address any issues with facts.   Please do not be offended if we ask obvious questions or request pictures of the problem component(s) or soda machine setup.  Remember, we are here to HELP you in every possible way.  Professional and courteous behavior is ALWAYS rewarded with great service as we would expect for ourselves as Customers.

For your protection, we NEVER take phone orders or accept credit card numbers directly.   NO EXCEPTIONS!  If anyone calls you posing as CO2 Doctor or our Sales Department, HANG UP!  It is NOT us and we never use the phone for any purpose related to orders or payments.  PayPal handles all the confidential information so you never have to worry about a disgruntled employee stealing your valuable Personal Identity from us; by us; or through us.

Lastly, prior to asking questions about our products, please take the time to read the Glossary, Learning Center, and Product Selector areas of the Website as well as our User Support Forum.  Chances are that the answers you seek are common and can be found already in these resources.

When asking for Technical Support, please e-Mail us as much information as possible like the product and date purchased as well as the e-Mail address used for the purchase.  Also include the model of your soda machine as well as the type and size tank being used either in the machine or externally for refilling or external machine hook-up.  Submitting pictures attached to your e-Mail in JPG format helps in detailing the problem area(s).  Please use a pencil to point the areas out in the picture.

Should you have more specific questions or product needs, please feel free to contact us at any time!  Our hours of operation are Monday through Friday, 7am to 7pm Central Standard Time except for Nationally Observed Holidays or specific shut-downs as listed on our main page.

For Technical Support or Pre-Sales Questions we respond during the above hours and at other times as staffing permits.




Disclaimers - Terms and Conditions for Sale and Product Use

The names: Primo, Flavorstation 100, Flavorstation 500, Sparkler, Soda-Club, ALCO2JET, and Sodastream USA are owned and trademarked by their respective owners.  CO2Doctor.com is NOT affiliated with Soda-Club or Sodastream USA, nor do we endorse or claim ownership nor rights to any of those Trademarks or product names and they are solely used on our Website to identify their respective marketed products which are marketed by their respective sales organizations.

CO2Doctor.com, nor its owner(s), operators, or affiliates endorse any products nor claim any suitability for use other than as specifically stated in our online product information. All use of our products are solely at the Owner(s) / Buyer(s) risk and they bear the sole responsibility for adhering to their proper use and observation of safety precautions. No other warranties are expressed or implied and none are given or to be assumed. Any use or licensing violations rest solely with the product user and not the website, CO2Doctor.com, or its Owner(s) / Operator(s).

By Ordering and Using any products or services from CO2Doctor.com, you hereby attest that you legally OWN the ALCO2JET CO2 CO2 Tank to be refilled as well as any Valves or associated hardware for said Tank that is claimed to be "Under License" by Sodastream USA or its enterprises.  By reading these terms and purchasing any of our products you hereby agree to hold CO2Doctor.com, its Owner(s) / Operator(s), and affiliates fully harmless and agree to indemnify the same for any and all losses as a result of legal action brought on by the improper or illegal use of our product(s).  CO2Doctor, LLC reserves the right to refuse any sale or service to anyone for any reason.  Please read and agree to our terms and conditions prior to the purchase or use of our products.   Thank You.

All Website Content Copyrighted by CO2Doctor.com 2014.

Unauthorized duplication, copying, or use of any Website pictures, graphics, text, or logos is strictly prohibited and protected by State and Federal Copyright Laws.